Support Center
From opening an account to making a withdrawal — KJFB's Help Center gives you clear, step-by-step guidance every step of the way. Our team is always here for you.
What do you need help with? Type below
Registration, Login, Verification
Deposit, Withdrawal, History
Offer, Wagering & Validity
Game Issues, Rules & Regulations
Password, 2FA, Account Lock
App, Browser, Connection
Opening an account at KJFB is quick and straightforward. You can have an active account ready in just a few minutes and start playing right away. Follow the step-by-step guide below.
Click the "Register" button in the top menu.
Enter your name, mobile number, password, and email.
Verify using the OTP code sent to your phone.
Once your account is active, make a deposit and start playing.
On the login page, click the "Forgot Password" link. Enter your registered mobile number to receive an OTP, then use it to set a new password. The whole process takes under 5 minutes.
To ensure secure transactions at KJFB, identity verification is required before your first withdrawal. Simply upload a photo of your National ID or passport along with a selfie. Verification is usually completed within 24 hours.
Making payments at KJFB is now easier than ever. All of Bangladesh's most popular payment methods are directly supported. After depositing, your account balance is typically updated within 1–5 minutes.
Send funds directly from bKash, Nagad, or Rocket to your KJFB account. Minimum deposit is just ৳200.
Your winnings will be credited to your mobile banking account within just 5–15 minutes.
Your account must be KYC-verified before you can make a withdrawal. To withdraw bonus funds, you need to meet the wagering requirements first. Each withdrawal request is reviewed by our team, so processing may take a little longer during peak hours.
Many new players find KJFB's bonus system confusing. Here's a plain-language breakdown to help you make the most of every offer.
Your first deposit automatically qualifies you for the welcome bonus. The bonus rate is based on your deposit amount. For example, a ৳1,000 deposit earns a 200% bonus of ৳2,000 — bringing your total balance to ৳3,000.
Bonus funds cannot be withdrawn directly. They must first be "unlocked" by placing a required amount in bets. For example, with a 10x wagering requirement on a ৳1,000 bonus, you would need to place a total of ৳10,000 in bets before withdrawing.
Most bonuses are valid for 7–30 days. Any unused bonus will be forfeited once the validity period expires.
A cashback is available weekly on net losses up to a set amount, with no wagering requirement to withdraw.
Always read the terms and conditions before claiming a bonus. If you have any questions, ask via Live Chat — our support team will walk you through everything in Bengali.
Fix Common Technical Issues on Your Own
Clear your browser cache and cookies. Try a different browser. Switch between mobile data and Wi-Fi.
Refresh the page. Make sure JavaScript is enabled. Clear your cache and try again.
Save your transaction ID and screenshot, then send it via Live Chat — we'll resolve it within 30 minutes.
Too many incorrect password attempts will temporarily lock your account. Contact us via email or live chat to unlock it.
Use Chrome or Firefox. Keep desktop site mode turned off. Disable any ad blocker apps.
Wait a few minutes and check that your number is correct. Click "Resend OTP" or contact support.
Most Frequently Asked Questions About KJFB
If your issue isn't resolved, get direct assistance from our team
The fastest way to get a response. Click the chat button at the bottom right of any page on the site. Average response time is 2 minutes.
For complex issues, send a detailed email including screenshots and transaction information. You can expect a response within 6–12 hours.
support@kjfb.ws
For urgent issues, speak with us directly over the phone. Support is available in Bangla from 9:00 AM to 12:00 AM.
KJFB takes the protection of your personal information very seriously. Any details shared via Help Center chat or email are used solely for resolving your issue and are never shared with third parties. For more details, please see our Privacy Policy Read.